Incident Details

Due to a data creation error when generating shipping labels, a discrepancy occurred in the mapping between customer IDs/names and addresses, resulting in "misdelivery where the recipient name and delivery address did not match."

Target Shipments

Shipments for Friday, October 2, 2026
Fan club benefits and authentic uniforms: 28 items

Affected members have been contacted individually via their registered email addresses by 12:00 PM on Monday, October 5, 2026.

Current Delivery Status

There is a possibility that packages containing another member's name and order details have been delivered or are currently in transit to some customers.

We are currently working in coordination with Yamato Transport to prioritize the tracking and recovery of all affected packages.

Request Regarding Receipt of Items

1. If you have not yet received the package (if delivery occurred on or after October 5th)

We are currently in the process of stopping and recalling shipments with the delivery company (Yamato Transport). If you happen to receive a package from Yamato Transport on or after October 5, we kindly ask that you check the name and address on the slip and refuse delivery.

2. If you have already received the package

We apologize for the inconvenience, but please contact the OSAKA BLUTEON Fan Club Secretariat via email or phone.

Regarding Reshipment of Items (Correct Products)

After strictly re-verifying and inspecting the contents and delivery information, we will resend the correct packages to you.

Scope of Information

The information that became accessible to other members due to this misdelivery is as follows.

• Name (Full Name)
• Phone Number

• At this time, we have received no reports of secondary damage believed to be caused by this incident.
  If you have any questions or concerns, please contact the OSAKA BLUTEON Fan Club Secretariat.

Regarding future measures and recurrence prevention

We take this matter very seriously and will thoroughly implement the following measures to prevent recurrence.

• Review of shipping data creation procedures
• Thorough verification of member IDs, names, and addresses in shipping data
• Strengthening of picking and inspection systems

We once again deeply apologize for this oversight in handling the important personal information entrusted to us by our members.
If you have any questions or concerns, we sincerely apologize for the inconvenience, but please contact us at the address below.